Call Queue Management

The old PBX was not that advanced it could only manage one call on wait while the others calls could not be taken care At times when the call flow is very high, it becomes difficult to manage the same as every call which is not attended and cannot be tracked will be sheer loss for the organization, one can overcome the situation by hiring more representatives and also will be required to install more extensions which will add huge cost to the business and will be time consuming process as well We will always advise one to keep oneself abreast with technology. Wow PBX is cost effective and user friendly solution. Wow PBX comes with the trait of Call Queue Management which is a flawless solution which help you manage all incoming calls and the representative will be completely aware of number of calls in queue and then they will be in the position to decide how much time do they need to take in order to wrap the call..

Bringing your Business at power

Call Queue Management holds great emphasis as this helps us to manage the call flow effectively and as through Wow PBX some features like as virtual receptionist, Advance ACD and so forth it is easy to get the call connected to the specific department with in shortest span of time and will make the customer feel valued. It is beneficiary to both the customer and the representative

Wow PBX can be customized to declare the following

Number of the calls in the queue
What kind of music or business tone should be played
Request for patience
Promotional offer

With the help of this all you are trying to keep the customer occupied and in case the caller disconnects before getting though it will come across as a missed call and they can be reached back

Call Recording

Call recording is the term which we use day in and day out which in simple words it means recording of the voice while the call is ongoing,

CALL FORWARDING

Call Forwarding is the prominent feature of Wow PBX; this feature comes handy when the call lands on the number and that number is not available

CALL ROUTING

Wow PBX does not want to be just normal, we firmly believe in delivering the outstanding services. Customized Messages just adds to attain the same

MUSIC ON HOLD

Keeping the customer on hold is not considered to be a good practice and lot of studies have shown that is what they are scared of when calling

CALL CONFERENCING

Call Conferencing is an amazing gadget that has proved to be an asset for the organization as it helps to communicate between the employer and

Call Transfer

interactive voice response is one of the modish technology in today's time which is available with Wow PBX, as we are moving towards the western culture slowly and gradually