WoW's Hosted call center solution is primary telecommunication solution which aid the organization to get the communication in the best possible way by reaching out the right people at the right point in time. Hence, making the best of the opportunity keeping the pace with the changing time.
Our user friendly software includes real time visual monitoring and advanced dialing features which will indeed help in improving contact ratio and also help in adhering to compliance. Absolute Solution for Call Centre Needs.
A brilliant mechanism which help the center to manage the heavy call flow or in other words call traffic its features are listed beside :
Call Waiting
Queue Management
Multi-Level IVR
Call Forwarding
Advance Call Distribution
Call Routing
Music on Hold
Call Transfer
Schedule Call Back
Internal DNC
Predictive Dialing
Robo Calling
Automatic Script Fill Up
Dynamic Caller ID
Answering Machine Detection
Allows one to make calls which indeed increases the productivity and reduces the agents idle time, one can make the best use of this by using the listed features :
This service is to maintain the balance between the outbound and inbound calls, it is the perfect blend which helps to reduce the idle time of the agent and they are to seamlessly handle both inbound and outbound calls. It comes with the listed features :
Intelligent Dialer Functions
Custom Call Dispositions
Call Transfer
Robo Calling
Real-time Visual Call Display
Music on Hold
Conference Bridge
Call Recording
Internal DNC
Call Barge In
WoWPBX Call Centre Solution delivers a powerful yet cost-effective platform designed to support modern business communication needs. The system enables seamless handling of both inbound and outbound calls, ensuring uninterrupted workflows and a smooth customer experience. With high call quality and minimal latency, businesses can maintain consistent performance without compromising reliability.
The platform offers real-time monitoring and reporting capabilities, helping organizations stay compliant while gaining full visibility into call activities. Advanced analytics ensure that data is accurately captured and analyzed, enabling smarter decision-making and performance optimization. By improving agent efficiency and increasing customer reachability, WoWPBX helps businesses stay responsive and competitive. Built on the latest technologies, the solution continuously adapts to evolving day-to-day operational demands, making it a future-ready choice for call centers of all sizes.
Call recording is the term which we use day in and day out which in simple words it means recording of the voice while the call is ongoing.
Call Forwarding is the prominent feature of WoWPBX; this feature comes handy when the call lands on the number and that number is not available.
Keeping the customer on hold is not considered to be a good practice and lot of studies have shown that is what they are scared of when calling.
Call Conferencing is an amazing gadget that has proved to be an asset for the organization as it helps to communicate.
WoWPBX does not want to be just normal, we firmly believe in delivering the outstanding services.
Interactive voice response is one of the modish technology in today's time.
Empower your business on a global scale with the #1 cloud communications solution.
WoWPBX firmly believes in providing high quality telephony which comprises of Hosted PBX and cloud hosted Business Phone system.
