Call Center Solutions

Cloud Hosted Solutions to Serve Enterprise-Grade Contact Center

Wow's Hosted call center solution is primary telecommunication solution which aid the organization to get the communication in the best possible way by reaching out the right people at the right point in time and hence making the best of the opportunity keeping the pace with the changing time. Our user friendly software includes real time visual monitoring and advanced dialing features which will indeed help me in improving contact ratio and also help in adhering to compliance Absolute Solution for Call Centre Needs

Inbound Call Centre –

A brilliant mechanism which help the center to manage the heavy call flow or in other words call traffic its features are listed below

Outbound Call center –

allows one to make calls which indeed increases the productivity and reduces the agents idle time, one can make the best use of this by using the listed features

• Schedule call back
• Predictive dialing
• Automatic Script fill up.
• Answering machine detection.
• Internal DNC.
• Robo calling.
• Dynamic caller id.

Blended Call Centre-

this service is to maintain the balance between the outbound and inbound calls, it is the perfect blend which helps to reduce the idle time of the agent and they are to seamlessly handle both inbound and outbound calls. It comes with the listed features

• Intelligent Dialer Functions
• Call Transfer
• Real time visual call display.
• Conference Bridge.
• Internal DNC.
• Robo calling.
• Music on Hold.
• Call Recording.
• Call Barge in.
• Custom Call Dispositions.

The WOWPBX Call Centre Solutions Benefits

• Delivers a well-balanced platform which will be surely cost effective.
• Ensure smooth movement between inbound and outbound calls.
• Ensures no delay and quality is also maintained.
• Offers real time monitoring which will indeed help in compliance abiding.
• Ensures that data is analyzed properly.
• Helps in increasing the reachability.
• Abreast of latest technology in order to meet day to day demands.